The Petticoat Company

1. Made-to-Order & Exchange Only Policy

All purchases made through www.thepetticoatco.com are covered under our Made-to-Order & Exchange Only Policy. Since our petticoats are made specifically to the customer's chosen specifications, we do not accept returns, refunds or exchanges for changes of mind, incorrect selections or personal preferences after delivery. Exchanges are considered only for verified cases of damaged, defective, incorrect or incomplete products, subject to the conditions below. Nothing in this policy limits customers' rights under applicable law.

2. Important Information About Colours

We understand that finding the right petticoat colour is important, especially when matching it to a saree. To ensure consistency, every colour displayed on our website is identified by its corresponding fabric colour code, which is used as the reference for fulfilling your order. While we make every effort to represent our fabric colours accurately, the colour you see on your screen may differ slightly from the actual fabric. Such variations may occur due to:

• Differences in mobile phone cameras and image processing.
• Screen brightness, display settings and colour calibration.
• Lighting conditions under which saree photographs are taken.
• Photography, editing and image compression.
• Minor variations between fabric dye lots and fabric batches.
• Differences in how various fabrics absorb and reflect colour.

A perceived shade variation of approximately 10% may occur due to these factors. Such minor variations do not, by themselves, constitute an incorrect-colour delivery or qualify for an exchange. However, if the fabric colour code or colour supplied is materially different from the colour selected and confirmed in your order, you may raise an exchange request under this policy.

3. Exchange Eligibility

You may request an exchange within 3 days of receiving your order if:

• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• You received an incorrect colour or fabric colour code.
• You received a length, waist size, fabric or silhouette different from the specifications confirmed in your order.
• Your order contains missing items or accessories.

All exchange requests are subject to verification by our quality team. To initiate an exchange, please contact customer support within 3 days of delivery with:

• Your Order ID.
• Clear photographs showing the issue.
• Photographs of the outer packaging.
• An unboxing video, where available, to assist with verification.

Requests received after 3 days may not be eligible for exchange, except where applicable law requires otherwise.

4. Exchange Process

Once your request is received:

1. Our quality team will review the submitted information against your original order specifications.
2. If the issue is verified, an exchange will be approved.
3. We will arrange a reverse pickup wherever the service is available.
4. The returned product will undergo a quality inspection.
5. A replacement matching your original order specifications will be made and shipped.

For verified cases where The Petticoat Company has supplied a damaged, defective, incorrect or incomplete product, no exchange or reverse-shipping fee will be charged. If the original product is unavailable, we will discuss an appropriate resolution with you, which may include an alternative product, store credit or refund, as applicable and subject to your statutory rights.

5. Conditions for Exchange

To qualify for an exchange, the product should:

• Be unused, unwashed and free from customer-caused damage.
• Have its original tags attached, wherever applicable.
• Be returned in its original packaging, where reasonably possible.
• Include all accessories originally supplied.

Products showing signs of use, washing, alteration, improper handling or damage caused after delivery may not be eligible for exchange. These conditions do not exclude remedies available under applicable law for products supplied damaged, defective or incorrectly.

6. No Exchange for Customer Preference

Since every petticoat is made to order, we cannot accept exchanges for:

• A change of mind after placing the order.
• A length or waist size incorrectly selected by the customer.
• Preference for another colour, fabric, design or silhouette.
• Minor colour variations arising from photography, screen settings, lighting or fabric dye lots.
• A product that is no longer required.
• Any other personal preference after delivery.

The specifications selected and confirmed at checkout form the basis on which your petticoat is made. We strongly encourage customers to consult our size guide and review all selections carefully before completing their purchase.

7. Reverse Pickup

For approved exchange requests involving a verified product or fulfilment issue, we will arrange reverse pickup wherever our logistics partners provide the service. If reverse pickup is unavailable at your location, our customer support team will guide you through an alternative process. There will be no reverse pickup or re-shipping charge for verified errors attributable to The Petticoat Company.

8. Order Cancellation

Orders may be cancelled within 6 hours of being placed, provided production has not commenced. As our petticoats are made to order, cancellation requests received after production has commenced may not be accepted. Orders that have already been dispatched cannot be cancelled, subject to applicable law.

9. Contact Us

For exchange-related assistance, please contact:

Our customer support team will be happy to assist you.