Refund and Return Policy

The Petticoat Company
At The Petticoat Company, every product is carefully inspected before it is packed and shipped. We request our customers to review the product details, size, color, and quantity carefully before placing an order.
Exchange Only Policy
All purchases made from www.thepetticoatco.com are covered under our Exchange Only Policy.
We do not offer returns or refunds for products once they have been delivered, except where required under applicable law.
Products may only be exchanged in accordance with the conditions mentioned below.
Exchange Eligibility
You may request an exchange within 3 days of receiving your order if:
  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.
  • You received a product with missing items or accessories.
To initiate an exchange, please contact our customer support within 3 days of delivery with:
  • Order ID
  • Clear photographs of the product
  • Images of the outer packaging
  • An unboxing video (strongly recommended for faster verification)
Requests received after 3 days of delivery may not be eligible for an exchange.
Exchange Process
Once your request is received:
  1. Our quality team will review the submitted details.
  2. If the claim is verified, an exchange will be approved.
  3. We will arrange a reverse pickup wherever the service is available.
  4. After the returned product passes our quality inspection, a replacement product will be shipped.

A ₹100 exchange fee applies towards reverse pickup and re-shipping.

If the original product is unavailable, we may offer:
  • Another product of the same value, or
  • A store credit/Gift Card equal to the purchase value, valid for future purchases.
Conditions for Exchange
To qualify for an exchange, the product must:
  • Be unused, unwashed, and undamaged.
  • Be returned with all original tags attached.
  • Be returned in its original packaging.
  • Include all accessories, if applicable.
The following products will not be eligible for exchange:
  • Products showing signs of use, washing, alteration, or damage caused after delivery.
  • Products without original tags or packaging.
  • Exchange requests raised after the specified time period.
  • Products damaged due to improper handling or misuse by the customer.
No Exchange for Customer Preference
We do not accept exchanges for reasons including, but not limited to:
  • Change of mind.
  • Incorrect size ordered by the customer.
  • Preference for another color, design, or style.
  • Product no longer required.
  • Any other personal preference after delivery.
We encourage customers to carefully review the size guide and product information before placing an order.
Reverse Pickup
For approved exchange requests, we will arrange a reverse pickup wherever our logistics partners provide the service.
If reverse pickup is unavailable at your location, our customer support team will guide you through the alternate process.
Order Cancellation
Orders may be cancelled only within 6 hours of placing the order.
Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any exchange-related assistance, please contact us:
Email: support@thepetticoatco.com
Call / WhatsApp: +91-7678555431
Our customer support team will be happy to assist you.